The business cost of avoiding confrontation in Nepal

A friend from the US living part-time and doing business in Nepal expressed frustration over our (Nepali) strong cultural desire to avoid confrontation in a professional relationship. Specifically, the steep business cost of this in-action. We discussed for some reasons behind this.

The graciousness of Nepalis is a double-edged sword. The Nepali hospitality is world-renowned but this can be problematic in international business culture. This is rooted in a Nepali tradition of treating visitors as ‘gods.’ People here go out of their way to make sure that a visitor’s experience is a good one. Nepali people don’t like to disappoint. It’s personal pride. But in business, if you don’t let me know that you are going to ‘disappoint’ me – i.e not delivering on time, not delivering on the quality i seek – then I will make promises that I can’t keep, losing face and disappointing others. This creates a domino effect on all my professional relationships. In business, brutal honesty of your short comings saves a lot of pain later on. In a lot of cultures, this is expected of you in business.

But a Nepali may not understand the

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